I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
This means that should you return your item, it is highly unlikely that we will be able resell it, as it is made to your customisation.
If a custom order is returned we can refund 70% of the order price, minus the postage costs.
The postage costs and return fee is, of course, waived in the case where your item is proven to be faulty.
Please note that our notebooks are HANDMADE to order and significant time and money is spent in creating each order, as they are custom. We appreciate your understanding in this.
Dispatched within 1 business day from the UK.
Estimated delivery 1-2 working days within the UK.
Deliveries to Europe 2-5 working days.
International deliveries estimated to take 4-6 working days.
Customers are responsible for any custom fees, import duty or taxes.
Items are marked honestly and we will not falsify customs documents.
Please note that the notebooks are handmade. Every care has gone into producing a high quality, polished product that you can be proud to own.
Patterns on the pages of the notebooks are printed first, and then the book is bound. As such, please allow for up to 2mm in discrepancy between dots/lines/grid from page to page. This will not affect the usage of the books. Every care is taken to ensure alignment, however its impossible to guarantee identical printing due to the handmade nature.
Buyers are encouraged to read the full listing before committing to a sale to ensure they are confident in their purchase :)
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a customisation, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Jennifer Heald, am the data controller of your personal information. If you have any questions or concerns, you may contact me at admin [!at] thechelseapapercompany.co.uk. Alternately, you may mail me at:
Jennifer Heald, The Chelsea Paper Company, Unit 3 Huntingdon Court, Westminster Industrial Estate, Measham, DE12 7NQ
TERMS & CONDITIONS FOR CHRISTMAS IN JULY SALE
25% off orders over £10 store-wide with coupon code "GINGERBREAD" - excludes paintbrushes,
Orders over £10 - Set of A6 Journalling Cards
Orders over £25 - B6 Limited Edition TN Insert/Notebook
Orders over £50 - 5 full rolls of Washi Tape (glitter & foiled)
Orders over £60 - Plannerface Mini Kit (limited)
PLUS the first 25 orders over £10 get an exclusive goody bag
Order totals are calculated before shipping and after discount, and paintbrushes do not count towards order totals for freebies.
Freebies are subject to availability.
Washi Tape may be different to picture, but will include glitter and foiled rolls.