I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Please note that all notebooks are made to order to meet the customer's specifications (a combination of cover, paper type, size and pattern) and therefore all notebook orders are CUSTOM ORDERS.

This means that should you return your item, it is highly unlikely that we will be able resell it, as it is made to your customisation.

If a custom order is returned we can refund 70% of the order price, minus the postage costs.

The postage costs and return fee is, of course, waived in the case where your item is proven to be faulty.

Please note that our notebooks are HANDMADE to order and significant time and money is spent in creating each order, as they are custom. We appreciate your understanding in this.
All orders are dispatched within 1 business day.

Dispatched within 1 business day from the UK.
Estimated delivery 1-2 working days within the UK.
Deliveries to Europe 2-5 working days.
International deliveries estimated to take 4-6 working days.

Customers are responsible for any custom fees, import duty or taxes.
Items are marked honestly and we will not falsify customs documents.
Please note that colours may vary from computer screen to computer screen.

Please note that the notebooks are handmade. Every care has gone into producing a high quality, polished product that you can be proud to own.
Patterns on the pages of the notebooks are printed first, and then the book is bound. As such, please allow for up to 2mm in discrepancy between dots/lines/grid from page to page. This will not affect the usage of the books. Every care is taken to ensure alignment, however its impossible to guarantee identical printing due to the handmade nature.

Buyers are encouraged to read the full listing before committing to a sale to ensure they are confident in their purchase :)
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a customisation, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jennifer Heald, am the data controller of your personal information. If you have any questions or concerns, you may contact me at admin [!at] thechelseapapercompany.co.uk. Alternately, you may mail me at:

Jennifer Heald, The Chelsea Paper Company, Unit 3 Huntingdon Court, Westminster Industrial Estate, Measham, DE12 7NQ

25% off orders over £10 store-wide with coupon code "GINGERBREAD" - excludes paintbrushes,


Orders over £10 - Set of A6 Journalling Cards
Orders over £25 - B6 Limited Edition TN Insert/Notebook
Orders over £50 - 5 full rolls of Washi Tape (glitter & foiled)
Orders over £60 - Plannerface Mini Kit (limited)

PLUS the first 25 orders over £10 get an exclusive goody bag

Order totals are calculated before shipping and after discount, and paintbrushes do not count towards order totals for freebies.

Freebies are subject to availability. 

Washi Tape may be different to picture, but will include glitter and foiled rolls.

Sale begins at 7pm BST on Friday 24th July and ends Midnight on Sunday 26th. 
Orders cannot be combined during the sale. Please note processing times are 1-2 weeks. Coupon must be applied at checkout to be valid; cancelling and reordering so that you can use a coupon is not permitted, the replacement order will be cancelled.