Shipping & Returns
Please note that shipments are NOT TRACKED unless tracked shipping is ordered at checkout.
Please read our Corona Virus update here: https://thechelseapapercompany.com/pages/corona-virus-update
All orders are dispatched within 1-3 working days of order receipt (exc. custom orders).
Studio opening times are 10am to 4pm, Monday to Friday.
As a general rule, we ship on Wednesdays and Fridays at midday.
Shipping times vary on method of shipping selected and destination country.
Please read the below carefully :)
UK SHIPPING - (tracking available)
We are based in Alderney, Channel Islands - it's a beautiful, tiny island close to France and you should definitely take a look! https://www.visitalderney.com/
This does however mean our shipping times are slightly different to those in Mainland UK.
Standard delivery times - 3 to 5 working days
We ship with Guernsey Post who are affiliated with Royal Mail, your post will be handled by Royal Mail once it arrives on the mainland.
EUROPE SHIPPING - (tracked option extra)
Standard delivery times - 5 to 10 working days
Please see current guidance from Royal Mail: shorturl.at/qsxCE
INTERNATIONAL SHIPPING - (tracked option extra)
Standard delivery times - 10 to 15 working days
Please see current guidance from Royal Mail: shorturl.at/qsxCE
Delivery upgrades to tracked can be purchased at checkout.
Please note that shipments are NOT TRACKED unless tracked shipping is ordered at checkout.
RETURNS
We are happy to take returns, contact us within 14 days of receipt of your order.
Please take careful note of the below policies.
Returns and exchange details for CUSTOM PAPER GOODS (exc. paintbrushes, plastic wallets, hardbound diaries etc)
This means that should you return your item, it is highly unlikely that we will be able resell it, as it is made to your customisation.
If a custom order is returned we can refund 70% of the order price, minus the postage costs.
The postage costs and return fee is, of course, waived in the case where your item is proven to be faulty.
Please note that our notebooks are HANDMADE to order and significant time and money is spent in creating each order, as they are custom. We appreciate your understanding in this.