Shipping & Returns

Please note that shipments are NOT TRACKED unless tracked shipping is ordered at checkout.

Please read our Corona Virus update

Unfortunately there has been a couple of family emergencies all at once these last six weeks (Jan 2024) and we are trying to get on top of a backlog of orders.

We really appreciate your patience and understanding at this time. Current shipping expectation is 2-3 weeks.

All orders are dispatched within 1-3 working days of order receipt (exc. custom orders).

Studio opening times are 10am to 4pm, Monday to Friday.
As a general rule, we ship on Wednesdays and Fridays at midday.

Shipping times vary on method of shipping selected and destination country.

Please read the below carefully :)

UK SHIPPING - (tracking available)

We are based in Alderney, Channel Islands - it's a beautiful, tiny island close to France and you should definitely take a look! https://www.visitalderney.com/

This does however mean our shipping times are slightly different to those in Mainland UK.

Standard delivery times - 3 to 5 working days

We ship with Guernsey Post who are affiliated with Royal Mail, your post will be handled by Royal Mail once it arrives on the mainland.

EUROPE SHIPPING - (tracked option extra)

Standard delivery times - 5 to 10 working days

Please see current guidance from Royal Mail: shorturl.at/qsxCE

INTERNATIONAL SHIPPING - (tracked option extra)

Standard delivery times - 10 to 15 working days

Please see current guidance from Royal Mail: shorturl.at/qsxCE

Delivery upgrades to tracked can be purchased at checkout.

Please note that shipments are NOT TRACKED unless tracked shipping is ordered at checkout.

RETURNS

We are happy to take returns, contact us within 14 days of receipt of your order.
Please take careful note of the below policies.

Returns and exchange details for CUSTOM PAPER GOODS (exc. paintbrushes, plastic wallets, hardbound diaries etc)

Please note that all inserts are made to order to meet the customer's specifications (a combination of cover, paper type, size and pattern) and therefore all notebook and ring binder orders are CUSTOM ORDERS.

This means that should you return your item, it is highly unlikely that we will be able resell it, as it is made to your customisation.

If a custom order is returned we can refund 70% of the order price, minus the postage costs.

Please note that our notebooks are HANDMADE to order and significant time and money is spent in creating each order, as they are custom. We appreciate your understanding in this.

Return Address:

The Chelsea Paper Company

The Little House

23 Little Street

Alderney

GY9 3TT

The postage costs and return fee is, of course, waived in the case where your item is proven to be faulty.

Returns and exchange details for ALL OTHER GOODS (paintbrushes, plastic wallets, hardbound diaries etc)

Items can be returned within 14 days of proof of receipt

Kindly note that the buyer shall be responsible for the return costs of the goods and the refund will not include the original postage costs. Postage is purchased from the postal service and we cannot claim refunds from them, as a small business we are unable to absorb the costs of this.

However, if the item being returned is faulty (ie. not fit for purpose) then we will duly refund all postal costs associated with the purchase and return, upon inspection of the item.

Unfortunately due to a few unscrupulous customers attempting to make false claims, we can only issue such refunds upon physically examining the product.

Please note that items are carefully inspected ahead of dispatch and packaged with great consideration to alleviate the risk of damage in transit however customers must apply a reasonable expectation on items - very minor cosmetic flaws cannot render a product intended for use (eg. a tool such as a pen or paintbrush, or a folder for storage) as faulty.

We greatly appreciate your HONESTY and understanding in these matters.
Anyone suspected of falsifying a claim will be reported to the relevant authorities.