Shipping & Returns

IMPORTANT - 21st Jan - 5th Feb orders

The shop will be unable to dispatch orders between 21st Jan & 5th Feb due to quarantine. All orders will be prepared during this period, and were sent on the 6th February. Thank you so much for your understanding. 

Please read our Corona Virus update here: https://thechelseapapercompany.com/pages/corona-virus-update

All orders are dispatched within 1-2 working days (exc. custom orders). Shipping times vary on method of shipping selected and destination country. 

UK SHIPPING - Free (tracking available)

Standard delivery times - 1 to 3 working days

Please see current guidance from Royal Mail: https://www.royalmail.com/coronavirus

EUROPE SHIPPING - £5 or Free for orders over £40 (tracked option extra)

Standard delivery times - 5 to 10 working days

Please see current guidance from Royal Mail: shorturl.at/qsxCE

INTERNATIONAL SHIPPING - £8 or Free for orders over £40 (tracked option extra)

Standard delivery times - 10 to 15 working days

Please see current guidance from Royal Mail: shorturl.at/qsxCE

Delivery upgrades to tracked can be purchased at checkout. 

Please note that shipments are NOT TRACKED unless tracked shipping is ordered at checkout. 

 

Almost all of our items are sent via Royal Mail International Standard Post. For more detailed information on shipping times to your country, please go here: https://www.royalmail.com/sending/international/country-guides

RETURNS

We are happy to take returns, contact us within 14 days of receipt of your order. 
Please take careful note of the below policies. 

Returns and exchange details for CUSTOM PAPER GOODS (exc. paintbrushes, plastic wallets, hardbound diaries etc)

Please note that all inserts are made to order to meet the customer's specifications (a combination of cover, paper type, size and pattern) and therefore all notebook and ring binder orders are CUSTOM ORDERS.

This means that should you return your item, it is highly unlikely that we will be able resell it, as it is made to your customisation.

If a custom order is returned we can refund 70% of the order price, minus the postage costs.

The postage costs and return fee is, of course, waived in the case where your item is proven to be faulty.

Please note that our notebooks are HANDMADE to order and significant time and money is spent in creating each order, as they are custom. We appreciate your understanding in this.
Return Address:
The Chelsea Paper Company
The Little House
23 Little Street
Alderney
GY9 3TT