Shipping & Returns

FREE UK SHIPPING - No minimum order

FREE INTERNATIONAL SHIPPING ON PURCHASES OVER £40

For orders under £40

EUROPE: Flat rate £4.00

REST OF THE WORLD: Flat rate £6.00

Delivery upgrades to tracked can be purchased at checkout.

Please note that shipments are NOT TRACKED unless tracked shipping is ordered at checkout.

DELIVERY TIMES

All orders (unless otherwise specified) are dispatched within 1-2 working days of successful payment.

During large sale periods are dispatched within 1-2 weeks of successful payment.

All custom made leather goods are dispatched within 1-4 weeks of successful payment.

UK shipments take between 1 and 3 working days from dispatch to arrive.

EUROPE shipments take between 3 and 5 working days from dispatch to arrive, excluding any time held in customs.

INTERNATIONAL shipments take between 8 and 10 working days from dispatch to arrive, excluding any time held in customs.

Almost all of our items are sent via Royal Mail International Standard Post. For more detailed information on shipping times to your country, please go here: https://www.royalmail.com/sending/international/country-guides

RETURNS

We gladly accept returns and exchanges

Send items back within: 30 days of delivery

We don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

Returns and exchange details

Please note that all notebooks are made to order to meet the customer's specifications (a combination of cover, paper type, size and pattern) and therefore all notebook and ringbinder orders are CUSTOM ORDERS.

This means that should you return your item, it is highly unlikely that we will be able resell it, as it is made to your customisation.

If a custom order is returned we can refund 70% of the order price, minus the postage costs.

The postage costs and return fee is, of course, waived in the case where your item is proven to be faulty.

Please note that our notebooks are HANDMADE to order and significant time and money is spent in creating each order, as they are custom. We appreciate your understanding in this.