Shipping & Returns
FREE UK SHIPPING - No minimum order
FREE INTERNATIONAL SHIPPING ON PURCHASES OVER £30
For orders under £30
EUROPE: Flat rate £4.00
REST OF THE WORLD: Flat rate £6.00
DELIVERY TIMES
All orders (unless otherwise specified) are dispatched within 1-2 working days of successful payment.
During large sale periods (eg. Black Friday, Planner Boss Collective Sale) are dispatched within 1-2 weeks of successful payment.
All custom made leather goods are dispatched within 1-4 weeks of successful payment.
RETURNS
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Please note that all notebooks are made to order to meet the customer's specifications (a combination of cover, paper type, size and pattern) and therefore all notebook and ringbinder orders are CUSTOM ORDERS.
This means that should you return your item, it is highly unlikely that we will be able resell it, as it is made to your customisation.
If a custom order is returned we can refund 70% of the order price, minus the postage costs.
The postage costs and return fee is, of course, waived in the case where your item is proven to be faulty.
Please note that our notebooks are HANDMADE to order and significant time and money is spent in creating each order, as they are custom. We appreciate your understanding in this.
This means that should you return your item, it is highly unlikely that we will be able resell it, as it is made to your customisation.
If a custom order is returned we can refund 70% of the order price, minus the postage costs.
The postage costs and return fee is, of course, waived in the case where your item is proven to be faulty.
Please note that our notebooks are HANDMADE to order and significant time and money is spent in creating each order, as they are custom. We appreciate your understanding in this.