Shipping & Returns
Please note that shipments are NOT TRACKED unless tracked shipping is ordered at checkout.
We're a tiny workshop based in the Channel Islands - we presently only ship once or twice a week. The majority of our products are handmade to order <3
Studio opening times are 12pm to 4pm, Monday to Friday.
As a general rule, we ship on Mondays at midday.
Shipping times vary on method of shipping selected and destination country.
Please read the below carefully :)
UK SHIPPING - (tracking available)
We are based in the Channel Islands, not mainland UK.
Standard delivery times - 3 to 5 working days
EUROPE SHIPPING - (tracked option extra)
Standard delivery times - 5 to 10 working days
Please see current guidance from Royal Mail: shorturl.at/qsxCE
INTERNATIONAL SHIPPING - (tracked option extra)
Standard delivery times - 10 to 15 working days
Please see current guidance from Royal Mail: shorturl.at/qsxCE
Delivery upgrades to tracked can be purchased at checkout.
Please note that shipments are NOT TRACKED unless tracked shipping is ordered at checkout.
RETURNS
We are happy to take returns, contact us within 14 days of receipt of your order.
Please take careful note of the below policies.
Returns and exchange details for CUSTOM PAPER GOODS (exc. paintbrushes, plastic wallets, hardbound diaries etc)
This means that should you return your item, it is highly unlikely that we will be able resell it, as it is made to your customisation.
If a custom order is returned we can refund 70% of the order price, minus the postage costs.
Please note that our notebooks are HANDMADE to order and significant time and money is spent in creating each order, as they are custom. We appreciate your understanding in this.
Unfortunately due to a few unscrupulous customers attempting to make false claims, we can only issue such refunds upon physically examining the product.
We greatly appreciate your HONESTY and understanding in these matters.
Anyone suspected of falsifying a claim will be reported to the relevant authorities.